Customer Responsibility

To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following:

  • Treat the TEAWASSCO staff with courtesy
  • Pay for bills invoiced promptly.
  • Avail all information requested by TEAWASSCO for execution of service.
  • Facilitate access to meters for proper readings, maintenance and inspection of the supply line.
  • In case of absence during meter reading activity(s) kindly avail your meter readings (black digits on the meter) to the zonal office to avoid estimated bills.
  • Abide with the legal requirements and abstain from acts of illegal usage of water.
  • Raise complaints promptly and within the valid time period.
  • Avoid collisions and compromises that would lead to defrauding the organization
  • Report any pipe leaks/bursts, sewer blockages, missing manhole covers etc. promptly to the company.
  • Avoid construction of permanent structures on water and sewer service lines.
  • Report to TEAWASSCO all matters that they deem to have negative impact on service provision and especially any illegal practices observed in their area. TEAWASSCO shall treat the reports with utmost confidence.
Register Complain

Information

HOW TO PAY YOUR WATER BILL

LIPA NA M-PESA

  1. Scrolling down to M-pesa on the phone
  2. Then choose pay bill from the m-pesa menu
  3. Enter business Number 851675
  4. Enter the amount
  5. Enter the seven digits of the account number
  6. Enter your secret PIN and press OK

PAYING THROUGH KCB BANK

pay to our account number 1101961112 and give your seven digit water connection

 

New Water Connection

New Water Connection

Requirements For Individuals
  • A Copy of Your National
  • Identification Card (ID)
  • A Copy of Your PIN Certificate
  • A Copy of Title Deed or introduction
  • letter from agent/landlord
  • Duly filled application form

    • Requireme

    BURST

    Dear Esteemed Customer, for pipe burst and leakages kindly contact 0713606859 for assistance. Help us serve you better, Thank you