Complaints

We value customer complaints and consider them as feedback/suggestions for improvement. Our policy on handling customer complaint is geared towards:-

  • Answering all telephone calls politely
  • Directing the customer to the relevant Officers or Office politely.
  • Responding to technical and non Technical complaints within 24 hrs.
  • Advising the customer of what action we will take to right the wrong.
  • Advising customer on what part he/she can play to assist in resolving the problems.
  • Providing feedback to all customer queries on the issues addressed verbally or in writing.
  • Treating the customer’s personal information in strict confidence.
  • Enabling customers to examine and authorize changes to all their personal information for the purposes of updating the customer database.
  • Discussing details of customer service only with themselves or their authorized

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HOW TO PAY YOUR WATER BILL

LIPA NA M-PESA

  1. Scrolling down to M-pesa on the phone
  2. Then choose pay bill from the m-pesa menu
  3. Enter business Number 851675
  4. Enter the amount
  5. Enter the seven digits of the account number
  6. Enter your secret PIN and press OK

PAYING THROUGH KCB BANK

pay to our account number 1101961112 and give your seven digit water connection

 

New Water Connection

New Water Connection

Requirements For Individuals
  • A Copy of Your National
  • Identification Card (ID)
  • A Copy of Your PIN Certificate
  • A Copy of Title Deed or introduction
  • letter from agent/landlord
  • Duly filled application form

    • Requireme

    BURST

    Dear Esteemed Customer, for pipe burst and leakages kindly contact 0713606859 for assistance. Help us serve you better, Thank you